Verifying your PartyCasino account means proving who you are with the documents listed in the steps above: Passport or driving licence and Recent bank statement or utility bill. Have both ready and legible before you begin, and make sure the details on them match the ones on your account.
The steps above show the order, so this page covers what stands behind them and what to do if something goes wrong. If you get stuck, support is available 24/7 (live chat, first chatbot 'Chip').
What the checks involve
Every UK-licensed operator must verify age and identity before a customer can deposit or play, so PartyCasino asks for documents as part of the process. Verification is required here, and it is the same idea at any licensed operator.
The two document types do different jobs. A passport or driving licence establishes who you are and your age. A recent bank statement or utility bill ties a name to an address. Both should be current and show your full name as it appears on your account. Together they let the operator match the person on the account to a real adult at a real address.
Names are where most delays begin. The name on the account, on your documents and on any payment method you use should be the same. A shortened name, a maiden name or a spelling variation is enough to cause a query, so it is worth correcting your account details before you upload rather than after.
Do not assume the answer will arrive instantly. Upload when you are not in a hurry to play, and keep an eye on your account for the result. Questions about getting money back to you are covered in the withdrawals guide.
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Common problems and what to do
A document is rejected. The usual causes at any operator are a blurry or cropped image, details that do not match the account, or a document that is out of date. Take a fresh, well-lit image that shows the full document, and try again.
You cannot find the right section. Look in your account settings, as the steps above describe. If you cannot log in at all, the login guide covers that first.
Your details do not match. If your name or address on the account is wrong, contact support before uploading further documents, so the record and the documents agree.
Nothing seems to happen. Wait for confirmation as the steps above say, and avoid sending the same document several times. If the wait feels long, contact support with the details of what you sent.
When you do contact support, you can use live chat, email or phone. Support hours are 24/7 (live chat, first chatbot 'Chip'). Say which document is involved and what the screen showed. That gets you a quicker, more specific answer than a general question about the account.
Keeping your account safe
Enter your password only on PartyCasino's own website or app. This site has no login form and will never ask for your password or payment details. Treat any message that asks you to upload documents through a link as suspect, and go to PartyCasino directly instead.
Use a device and connection you trust when you upload, not a shared computer or public network, since the files contain personal details. Log out when you finish.
Keep your documents in good condition and easy to reach, so you are not searching for them halfway through. If a document is queried, send what is asked for: an identity check cannot be skipped or worked around.
Verification is also a good moment to set a deposit limit, so your spending has a ceiling before you start. The deposits guide explains how paying in works.